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Frequently asked questions
How do I get a quote?
You can easily get a quote by visiting our website and using our booking tool. Simply enter your pick-up location, destination, date, and time, and our system will provide you with an instant, transparent price. Alternatively, you can contact our customer service team directly for personalized assistance.
How long will the chauffeur wait for me?
For airport pickups, our chauffeurs monitor your flight and will wait up to 60 minutes after landing to account for customs and baggage claim. For all other locations, we offer a complimentary 15-minute waiting period. If you need additional time, please notify us in advance, and we will accommodate your request whenever possible.
Can I make stops during my ride?
Yes, you can make additional stops on your journey! Please mention any planned stops when booking so we can adjust the route and pricing accordingly. If you need to make an unscheduled stop during your ride, our chauffeurs will do their best to accommodate your needs.
What is your cancellation policy and how can I cancel my ride?
We offer a flexible cancellation policy. You can cancel your booking for free up to 24 hours before your scheduled pickup time. Cancellations made less than 24 hours in advance may incur a fee. To cancel your ride, contact our customer service team via email or WhatsApp.
What vehicles do you use?
Quick Chauffeur offers a fleet of Hybrid, luxury and executive vehicles, including sedans and vans from top brands like Mercedes-Benz, BMW, and Audi. All vehicles are equipped with modern amenities to ensure your comfort and safety.
When will I receive the chauffeur’s contact information?
You will receive your chauffeur’s contact information 24 hours prior to your ride. You’ll also be able to view the driver’s details and vehicle information through your confirmation email.
Which payment options are available?
We accept a variety of payment methods for your convenience, including credit and debit cards. Payments can be made securely online at the time of booking or through our app. All transactions are fully encrypted for your security.
What happens if my chauffeur is late?
At Quick Chauffeur, we prioritize punctuality. However, in the rare event that your chauffeur is delayed, you will be notified immediately, and we will keep you updated on their estimated arrival time. Rest assured, we always strive to provide the most efficient and timely service possible.
What if I cannot find my chauffeur at the pickup point?
If you cannot find your chauffeur at the agreed pickup point, please contact them directly using the details provided in your confirmation email or through our app. You can also reach out to our customer service team, who will assist you in locating your driver.
Does the chauffeur speak English?
Yes, all of our chauffeurs are fluent in English and French, ensuring clear communication with our international clients. If you have specific language preferences, please let us know during the booking process, and we will do our best to accommodate your needs.
CONTACT US
If you have a question about your booking or need assistance, please submit an inquiry below. A member will investigate and respond to you as soon as possible.
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