Quick Chauffeur

Privacy Policy

Effective Date: 30/09/2024

At Cityhoppers LTD, trading as Quick Chauffeur, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we obtain from customers and users of our services.

  1. Information We Collect

We may collect the following categories of personal information:

  • Personal Identification Information: Name, email address, postal address, phone number.
  • Payment Information: Credit card details, billing addresses (for payment processing).
  • Travel Information: Pickup and drop-off locations, flight details, special requests.
  • Device Information: IP address, browser type, operating system.
  • Geolocation Data: For location-based services when using our app or website.

How We Collect Information

  • Directly from You: When you book a service, create an account, or communicate with us.
  • Automatically: Through our website and app via cookies, tracking pixels, and similar technologies.
  • From Third Parties: Travel agencies, partner platforms, or publicly available sources.
  1. Legal Bases for Processing (GDPR/UK GDPR)

We process your personal data under the following legal bases:

  • Contractual Obligations: To fulfill bookings and provide services.
  • Legitimate Interests: To improve our services, handle customer inquiries, and protect our business.
  • Consent: When required (e.g., for marketing purposes or certain data-sharing activities).
  • Legal Compliance: To comply with applicable laws and regulations.
  1. Your Privacy Rights

Under the GDPR/UK GDPR

If you are located in the EU or UK, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to certain conditions.
  • Data Portability: Request a transfer of your personal data to another service provider.
  • Objection: Object to the processing of your personal data for certain purposes (e.g., marketing).
  • Restriction: Request the limitation of how we process your data.

To exercise your rights, please contact us at support@quickchauffeur.com.

Under the CCPA (for California Residents)

If you are a resident of California, you have additional rights:

  • Right to Know: Request details about the categories and specific pieces of personal information we have collected.
  • Right to Delete: Request deletion of your personal data.
  • Right to Opt-Out: Opt-out of the sale of your personal data. (Note: We do not sell personal data.)
  • Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, contact us at support@quickchauffeur.com or by phone.

  1. How We Use Your Information

We use your personal data to:

  • Provide Services: Process bookings, manage payments, and deliver the services you’ve requested.
  • Improve Our Services: Analyze user behavior to improve our platform and customer experience.
  • Marketing: Send promotional materials and offers (with your consent).
  • Legal Compliance: Comply with legal obligations, resolve disputes, and enforce agreements.
  1. Sharing Your Information

We may share your data with:

  • Service Providers: Third parties who perform services on our behalf, such as payment processors and IT support.
  • Business Partners: Our partners, such as Top Chauffeur SAS in France, to facilitate your travel.
  • Legal and Regulatory Authorities: When required by law or in response to legal processes.

We do not sell or rent your personal data to third parties.

  1. Data Security

We use industry-standard encryption technologies and secure data storage measures to protect your personal information. However, no system can be 100% secure, so we cannot guarantee the absolute security of your data.

  1. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  1. International Data Transfers

If you are located in the EU, UK, or California, your personal information may be transferred to and processed in countries outside your region, including the USA. We ensure these transfers are subject to appropriate safeguards (e.g., Standard Contractual Clauses) to protect your privacy.

  1. Cookies and Tracking Technologies

Our website uses cookies to collect data for the following purposes:

  • Necessary Cookies: Required for the website to function properly.
  • Analytics Cookies: To understand how users interact with our website and improve functionality.
  • Marketing Cookies: To deliver personalized advertising based on browsing activity.

You can manage your cookie preferences through your browser settings or our website’s cookie consent tool.

  1. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children without parental consent.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

  1. Contact Information

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:

  • Email: support@quickchauffeur.com
  • Postal Address: Cityhoppers LTD, 18 Spencer Road, SW200QP, London, United Kingdom

 

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